Shipping policy
Shipping Policy
Everything about how orders travel from us to you. Fast, free, and tracked.
Free shipping. Every order. No exceptions.
No minimum spend. No handling fee. No shipping added at checkout. What you see at checkout is exactly what you pay.
Anywhere in the U.S.
All 50 states, plus APO/FPO/DPO military addresses and U.S. territories (Puerto Rico, Guam, USVI — with slightly longer transit). International shipping isn't offered right now.
1 to 3 business days to ship.
Orders are picked, packed, and dispatched within 1 to 3 business days of payment confirmation. Business days exclude weekends and U.S. federal holidays.
Peak periods — launches, sales, December — may add 1 to 2 business days. We email you if your order is delayed.
3 to 7 business days to arrive.
That's for most of the U.S. Full breakdown:
| Region | Delivery |
|---|---|
| Continental U.S. | 3 to 7 business days |
| Alaska, Hawaii, Puerto Rico | 5 to 10 business days |
| APO / FPO / DPO | 7 to 14 business days |
Estimates in good faith. Weather, holidays, and carrier delays can shift things.
USPS, UPS, or FedEx.
Every package travels via one of these three, chosen per order for the fastest reliable route. The carrier depends on your destination and package size.
Tracking arrives at dispatch.
A tracking link is emailed the moment your package leaves us. First carrier scan may take up to 24 hours. Missing the email after 3 business days? Check spam, then reach out.
Wrong address? Tell us fast.
Email castrojuan121@outlook.com or call +1 651-283-3080 immediately. We can only correct before dispatch. Once the carrier has the package, the address is locked — and we can't take responsibility for orders sent to a wrong address you provided.
"Delivered" but nothing there?
Run through these steps in order:
- Check the delivery location and surroundings (porch, mailbox, common areas).
- Ask neighbors or building staff.
- Contact the carrier directly with your tracking number.
- Still missing 7 days after the delivery date? Email us. We investigate together.
Damaged? Photos within 48 hours.
Photograph the item and the packaging. Email them to us. Replacement or refund — your call.
Returned to us? We reach out.
If the carrier sends a package back (wrong address, refused, uncollected), we contact you. Reshipping costs may apply.
Support responds within a day.
- Email: castrojuan121@outlook.com
- Phone: +1 651-283-3080
- Hours: Monday – Friday, 9 AM – 5 PM Central Time
Last updated: June 20, 2026